1. Returns Eligibility (14 Days)

We accept returns within 14 days of delivery for most non-consumable items.
To qualify, items must be:

• Unused

• Unopened

• In original packaging

• In re-sellable condition

Important:
For safety and hygiene reasons, all herbal products, skincare, supplements, teas, oils, and consumables are FINAL SALE.

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⭐ 2. Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, contact us within 48 hours with photos of:

• The product

• The packaging

• The shipping label

We will resend or refund at no extra cost.

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⭐ 3. Non-Returnable Items (Final Sale)

• Essential oils

• Herbal blends

• Teas

• Skincare products

• Supplements

• Sea moss

• Balms & salves

• Any opened product

This is standard in the wellness industry.

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⭐ 4. Refunds

If your return is approved:

• Refunds are credited to the original payment method

• Allow 3–7 business days for processing

• Shipping fees are non-refundable

If a return is denied, we can ship the product back at your expense.

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⭐ 5. Exchanges

We only replace items if:

• Damaged

• Defective

• Wrong item shipped

For size-based items (shirts, hats), exchanges are allowed if unused and unwashed.

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⭐ 6. Shipping Costs

Customers are responsible for return shipping unless:

• We shipped the wrong item

• The product arrived damaged

• The product was defective

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⭐ 7. How to Start a Return

Email: support@jaemmedicals.com
Include:

• Order number

• Full name

• Reason for return

• Photos (if damaged)

We respond within 24–48 hours.

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⭐ 8. Order Cancellation

Orders can be canceled within 2 hours of purchase before they ship.
Once shipped, it must follow the normal return process.

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⭐ 9. Custom Items

Custom items such as branded apparel (HILLSIDE shirts/hats) are non-refundable, unless defective.